Shipping & returns

SHIPPING INFORMATION

Shineflow ships within the United States. The shipping methods offered are UPS Ground, UPS 2 Day Expedited Shipping, and UPS Overnight shipping. Please allow 3-5 business days to process your order. All orders placed after 2pm will be processed the following business day (Monday thru Friday), and overnight and 2 day shipping must be placed by 12pm. Priority overnight delivery by 10:30am to most US addresses; by 4:30pm in remote areas. Overnight delivery is subject to availability and regional restrictions. Signature upon delivery is not required, and Shineflow is not responsible for lost or stolen packages.Shineflow cannot ship packages on days that are U.S. national holidays. The following dates are affected:

  • New Year's Day, observed
  • President's Day
  • Good Friday/Easter, observed
  • Memorial Day
  • Independence Day, observed
  • Labor Day
  • Thanksgiving Day
  • Christmas
  • New Year's

Express orders placed during a national holiday, or during the weekend of a national holiday, will not be shipped until the following business day.

RETURNS

We want you to be satisfied with your online purchase. If you are not completely satisfied, you may return your purchase by following the guidelines below:Shineflow.com will accept returns of unwashed, unworn, undamaged or defective merchandise with original tags attached. We will issue a refund for all unused and undamaged full priced or sale products returned within 30 days from purchase date.   We do not offer exchanges.  Refunds must be accompanied by the original receipt and will be made in the form of the original payment.  Please note that original shipping charges are non-refundable.

  • All products must be returned in its original packaging and with all accessories to ensure a full credit.  Items cannot be returned after 30 days of purchase date.
  • Shipping charges will not be refunded for packages that are refused by customers nor will Shineflow.com be responsible for re-shipping refused packages.
  • Upon the receipt of returned goods, Shineflow.com reserves the right to deny refund if the merchandise does not meet policy requirements.
  • Any returns made using a Promotional Code will be fully refunded, however a new code will not be re-issued.
  • Your refund will be credited back to the original form of payment used to make the purchase.

Holiday orders purchased between Thanksgiving and Christmas are eligible for returns through January 15.  All returns must be postmarked by January 15th to be eligible for a refund.